Protecting Seniors from Scams and Elder Fraud
Article By | Rachel Cruze, Ramsey Solutions
Picture this: Your parents have worked hard their whole lives and have a nice little nest egg set aside to enjoy their retirement years. Then one day, someone calls or emails them from the IRS or somewhere else super official-sounding, and your parents share private financial info with the mystery person on the other end of the line. And before you know it, a scammer has drained their bank account.
It sounds like something that would never happen to your family, right? Sadly, things like this happen every single day to thousands of older Americans. Elder fraud is big business for cyber criminals. People over 60 lost $1.7 billion—or more than $18,000 per victim—to internet scams in 2021 alone.
Folks like your aging parents and grandparents are at a much higher risk for being scammed or defrauded out of their money because they might not be as tech savvy as young people. But you can help protect your older loved ones from elder fraud and marketing ploys meant to steal their money. Now, talking to your family about their money isn’t always easy, but it really is an act of love when you do. I’m going to walk you through the most common scams on the elderly so everybody’s on the same page.
10 Most Common Elder Fraud Scams
There’s straight-up fraud (like someone stealing your grandma’s bank account information from her mailbox), and there’s also just gross marketing strategies aimed at seniors to get them to buy things they don’t need (like prepaid funerals). We’re going to cover it all so you can help your older loved ones avoid these traps:
Tech Support Fraud
This one’s a biggie right now. Scammers impersonate tech companies and then email or call saying you need to pay to fix a phony tech issue or sign up for a subscription for a fake security service. They also might impersonate a customer service rep for a utility company, a government agency or a bank and tell you there’s a problem with your account and they need personal info to fix it.
These scammers will try any means possible: email, phone, text, social media, snail mail, you name it. But remember, no government agency, including the IRS, will ask for personal information over the phone.
Stolen Tax Refunds
Tax identity theft is one of the top scams the IRS deals with each year. Scammers steal someone’s Social Security number, file taxes using the stolen identity, and then steal the tax refund.
One of the best ways to prevent tax identity theft is to file your taxes as early as possible. Encourage—or even help—your older loved ones to file as soon as they can.
Mail, Email and Phone Fraud
Part of the reason the elderly are a target for scammers is because they can be easier to reach. While younger generations head off to work each day or are tied up with other commitments on nights and weekends, older folks just tend to have a little more time on their hands.
That means they might be home in the middle of the day to answer a robocall or chat with a smooth-talking phone scammer. And these phone scammers are good. They sound official and often use fear (“It’s not safe to go without our medical coverage”) and urgency (“We won’t offer coverage at this rate ever again”) to get older folks to give out personal or financial information. The same goes for email and mail fraud. Fraudsters are banking on older folks not being as tech savvy and will use email as a way to get access to sensitive information. Or scammers will send “official” paperwork in the mail that looks legit but isn’t at all.
A good rule of thumb here is to never give anyone personal information over the phone, over email, in a mail-in envelope if you don’t know what company they’re with and why they’re requesting this information. If a request is actually for real, then they should have no problem with you calling customer service or your personal account representative to confirm their request.
Health Care Fraud
Think about it like this: If you’re young and healthy, you’re probably not interacting that much with doctors, your health insurance company, or other health care-related services. But if you’re older or have a lot of health challenges, your personal, financial and medical information is getting passed around a lot. And unfortunately, that means an increased chance of your older loved ones’ information falling into the wrong hands.
Keep a close eye on statements, insurance claims and medical bills. See a service you know mom or dad didn’t get? Call their provider and health insurance company ASAP to report the issue.
Reverse Mortgages
There are also just a ton of sleazy businesses out there that aren’t technically doing anything illegal, but they’re more than happy to con your loved ones out of cash. And reverse mortgage lenders are the perfect example.
With a reverse mortgage, you’re getting a loan that uses your home equity to provide the money for the loan itself. Reverse mortgages are only available to people 62 and older. (Right out of the gate, this is a setup for seniors.) It’s like this: Instead of making payments on a home loan like you would with a traditional mortgage, you’re taking payments out of the equity you’ve built. The bank is lending you back the money you’ve already put into your home and charging you interest!
Not only are reverse mortgages a black hole of fees, but your older loved ones could also end up owing more on their home than it’s worth, or worse—losing their home altogether.
Gold and Silver Scams
These gold and silver sales pitches you see every 10 seconds on TV are designed to prey on fear that the economy will crash, and you’ll need gold to survive. Or they’ll say gold is the sure-fire way to make a fortune.
These people are bottom feeders. Many will tell you they bought gold or silver for you that they’ll store in a safe place until you need it. But really, they’re just taking your money. Even if you find a reputable precious metals dealer, there’s no reason—zero—to buy gold or silver. It’s a horrible investment. Help your older loved ones by encouraging them to invest their money in mutual funds instead.
Accidental Death Insurance
You don’t need accidental death insurance, which pays if you die in an accident. How you die doesn’t change your family’s financial needs. A great term life policy will meet their needs. Your loved ones are wasting money for double coverage if they buy accidental death insurance.
Prepaid Funerals
Preparing for future expenses is always a good idea. But preparing and prepaying are totally different things. Prepaying for funerals is actually a waste of a good investment opportunity.
Help your older loved ones skip the prepaid funeral. (It’s a sales gimmick for people in the funeral biz to get cash on hand now.) Then, set them up with a qualified investment professional who will teach them how to invest and grow their money. When the time comes for a funeral, there will be more than enough for the funeral and then some.
Cancer Insurance
Disease-specific coverage just isn’t a thing your loved ones need. Again, it’s a way for businesses to cash in on fear, because any good health insurance policy already covers cancer.
If your older loved one’s insurance policy doesn’t cover cancer care, I still don’t recommend getting cancer insurance. Instead, get with a health insurance expert—not a salesperson—who can help your loved ones find the best policy for their needs.
Other Family Members
Let’s face it, just about every family’s got a wild card (or two, or three). Maybe mom and dad turn a blind eye to your 40-year-old brother’s can’t-keep-a-job antics and still pay his rent for him. Or grandma and grandpa have been bankrolling your Aunt Sally for decades. It’s really tough when it comes to family to keep a clear head.
But it’s also really important that your family’s wild card doesn’t derail mom or grandma’s lifetime of working and saving. There needs to be at least one dependable person in the family keeping a close eye on things and helping your older loved ones make important financial decisions with their heads instead of their hearts.
Help your older loved ones name a financial power of attorney. Financial power of attorney is a document that allows someone to make money decisions on your loved ones’ behalf in the event they can’t make those decisions for themselves.
How Can You Tell if You’re Being Scammed?
New elder scams pop up all the time, but most have some things in common. So, alarm bells should go off if you or your loved one encounters some of these:
- An email that appears to be from a real organization, but has an odd email address
- A notification that you won a contest you didn’t enter
- A call or email from the IRS that requires personal info
- A call or email that asks you to pay a fee or fine with a gift card or wire transfer
- A caller who pressures you to make a payment or give them personal info
What Do You Do if You’ve Been Scammed?
If you or a loved one has been a victim of fraud, contact your bank immediately to report any suspicious transactions. It’s also a good idea to call the National Elder Fraud Hotline (1-833-FRAUD-11) to report the crime. Getting scammed can make your loved one feel embarrassed, sad and anxious. Don’t let them beat themselves up if they do get tricked. Walk with them through their emotions, and try your best to help them see the light at the end of the tunnel.
One of the most important steps you can take to protect your parents or grandparents from different kinds of elder fraud is to set them up with identity theft protection. I recommend working with Zander Insurance. Once identity theft protection is in place, they can focus on what they’ve spent a lifetime working to enjoy—retirement, vacations, time with grandkids and so much more!
Rachel Cruze is a two-time #1 national bestselling author, financial expert and host of The Rachel Cruze Show. Since 2010, Rachel has served at Ramsey Solutions, where she teaches people how to avoid debt, save money, budget, and win with money at any stage in life. She’s authored three bestselling books, including her latest, Know Yourself, Know Your Money: Discover WHY You Handle Money the Way You Do, and WHAT to Do About It! Follow Rachel on Twitter, Instagram, Facebook and YouTube or online at rachelcruze.com.